What if my order arrives damaged, defective, or incorrect?
Please submit a request through our Customer Support form as soon as possible if your order arrives damaged, defective, or if you receive the wrong item. Include your order number and, when possible, clear photos showing the issue so we can review it and work with you on an appropriate resolution. If we require a return for a damaged, defective, or incorrect item, Goddess Winter will cover the return shipping cost.
What is your return policy?
Eligible physical items may be returned within 30 days of delivery. Cards must be unused, in the same condition in which they were received, and returned in their original packaging. For standard returns that are not due to damage, defects, or incorrect items, customers are responsible for return shipping costs. Please submit a request through our Customer Support form before sending anything back so we can review your request and provide return instructions.
Refund & Return Policy
We want you to be satisfied with your Goddess Winter order. Eligible physical items may be returned within 30 days of delivery.
Returns
To be eligible for a return, cards must be unused, in the same condition in which they were received, and returned in their original packaging.
Before sending anything back, please submit a request through our Customer Support form with your order number and the reason for the return. If your return is approved, we will provide return instructions and the appropriate return address.
Items sent back without first contacting us may not be accepted.
Return Shipping
For standard returns that are not due to damage, defects, or incorrect items, customers are responsible for return shipping costs. For standard returns, original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping method when returning an order. Goddess Winter is not responsible for returned packages that are lost or damaged in transit.
International Orders, Returns & Customs
International Returns
International customers are eligible for returns under our standard return policy, subject to any additional rights provided by applicable local laws.
For standard returns unrelated to damage, defects, or incorrect items, customers are generally responsible for return shipping costs. Original shipping charges are generally non-refundable unless otherwise required by applicable law.
If an order arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.
Import Duties, Taxes & Fees
International orders may be subject to import duties, taxes, customs processing fees, or carrier handling charges.
Customers are responsible for applicable import charges not collected at checkout. Any duties or taxes paid directly to customs authorities or delivery carriers are generally not refundable by Goddess Winter. Customers may need to request reimbursement directly from the relevant authority or carrier.
Charges collected at checkout will be handled in accordance with applicable refund requirements.
Refused or Unclaimed Deliveries
If an international shipment is refused, left unclaimed, or returned because applicable import charges were not paid, please contact us.
We will review the circumstances and determine any applicable refund or reshipment options. Reasonable return shipping or related charges may be deducted from an eligible refund where permitted by law.
International Consumer Rights
Customers in certain countries or regions may have additional statutory rights regarding cancellations, returns, refunds, and shipping charges.
Nothing in this policy limits or excludes consumer rights that cannot legally be waived. Where applicable law provides greater protection than our standard policy, those legal requirements will apply.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, please submit a request as soon as possible through our Customer Support form.
Include your order number and, when possible, clear photos showing the issue. We will review the situation and work with you on an appropriate resolution.
If we require a return for a damaged, defective, or incorrect item, Goddess Winter will cover the return shipping cost.
Non-Returnable Items
Personalized or custom-made items cannot be returned unless otherwise approved by Goddess Winter.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
We do not process direct exchanges. If you would like a different item, please request a return for the original item and place a new order after the return has been approved.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit-card provider may require additional time for the refund to appear.
For standard returns, original shipping charges are non-refundable unless otherwise required by applicable law. For confirmed damaged, defective, or incorrect orders that are refunded, any original shipping charge paid for the affected order will also be refunded.
If more than 15 business days have passed since your refund was approved, please contact us through our Customer Support form.
If you cannot access the support form, you can email goddesswintertcg@gmail.com instead.